# Advance Your Career: PT. Mitracomm Ekasarana is Hiring a Customer Service Store Supervisor in Mataram
Stepping into a leadership role within the customer service and retail sector requires a unique blend of operational expertise, emotional intelligence, and a drive for excellence. If you are a seasoned professional looking to make your mark in a dynamic environment, an exciting career opportunity awaits you. PT. Mitracomm Ekasarana, a renowned subsidiary of the Phintraco Group established in 1999, is currently seeking a dedicated and results-driven individual for an urgent opening. Recognized for delivering comprehensive contact center solutions—ranging from business process outsourcing to workforce management backed by ISO 9001:2008 certification—the company offers a thriving platform for ambitious talent.
## Position Overview: Customer Service Store Supervisor (SPV)
PT. Mitracomm Ekasarana is urgently hiring a Customer Service Store Supervisor to oversee daily operations and elevate service standards at our Mataram branch. In this pivotal role, you will act as the bridge between management and frontline staff, ensuring that every customer interaction reflects the brand's commitment to quality and satisfaction.
Core Responsibilities
To excel in this position, you will need to manage multiple moving parts within a fast-paced retail setting. Your day-to-day duties will encompass a wide array of leadership and operational tasks:
* Operational Oversight: Guarantee the seamless execution of daily store operations while strictly maintaining elevated customer service standards.
* Team Development: Inspire, motivate, and conduct targeted training sessions for Customer Service Representatives to boost morale and productivity.
* Performance Management: Regularly evaluate team metrics, conduct performance reviews, and deliver constructive feedback to drive continuous improvement.
* Escalation Management: Take ownership of complex customer grievances, applying expert problem-solving skills to achieve satisfactory resolutions.
* Data Analysis and Reporting: Compile comprehensive performance reports, analyze customer service metrics, and identify actionable insights.
* Service Enhancement: Spot emerging trends and operational bottlenecks to introduce innovative strategies that elevate the overall customer experience.
Candidate Qualifications and Requirements
To qualify for this urgent career opening in Mataram, applicants must meet specific professional and educational criteria:
* Educational Background: Hold at least a Diploma (D3) degree from any major.
* Leadership Experience: Possess a minimum of 1 year of proven working experience as a Team Leader or Supervisor, preferably within a customer service or retail environment.
* Target-Driven Mindset: Demonstrate a robust capability to work under pressure and consistently meet or exceed key performance indicators (KPIs).
* Industry Preference: Candidates with a strong background in retail stores, telecommunications gadgets, or cellular provider industries will be given top priority.
* Work Location: Must be willing and ready to be stationed in Mataram City.
## How to Apply
If you possess the required leadership acumen and are ready to embrace a rewarding challenge with an industry leader, do not hesitate to submit your candidacy. You can apply for this position online or forward your complete application package directly via email to [email protected]. Seize this opportunity to advance your professional journey with PT. Mitracomm Ekasarana today.